Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #. 2. Mail your returned item to: Hairpin Legs Canada Returns Department Tracking # (insert tracking number) 8 ARTHUR STREET LONDON ON, N5Y 3B9 3. Include in your package a signed letter stating the reason for your return and the original invoice.
Custom sized Items cannot be returned. Merchandise that has been painted, coated or altered will not be accepted for return or exchange.
All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Accepted Methods of Payment 1) Paypal for all secure online transactions. 2) Prepaid Money Order 3) Cash On Delivery (local pick-up and delivery orders only
Credit Card Charges
Your credit card will be charged when you place your order through Paypal. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Hairpin Legs Canada 8 ARTHUR STREET LONDON ON, N5Y 3B9 Attn: Accounts Receivable
All orders are shipped within 10-14 Business Days (plus transit)
We use the following carrier/service to deliver our orders: FedEx Ground
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, size of the package and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.