Shipping and Returns

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email hairpinlegscanada@gmail.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     Hairpin Legs Canada
     Returns Department Tracking # (insert tracking number)
    24 BATHURST STREET
    LONDON ON, N6B 1N7
3. Include in your package a signed letter stating the reason for your return and the original invoice.

Return Exceptions

Custom sized Items cannot be returned.
Merchandise that has been painted, coated or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Payment Policy

Accepted Methods of Payment
1) Paypal for all secure online transactions.
2) Prepaid Money Order
3) Cash On Delivery (local pick-up and delivery orders only

Credit Card Charges

Your credit card will be charged when you place your order through Paypal. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Hairpin Legs Canada
24 BATHURST STREET
LONDON ON, N6B 1N7
Attn: Accounts Receivable

Shipping Policy

Turnaround

All orders are shipped within 10-14 Business Days (plus transit)

Our hours of operation are:
Monday - Friday 9am - 5pm.

Carriers

We use the following carrier/service to deliver our orders:
FedEx Ground

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, size of the package and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.